Guide To Services


Our Products

Pool Chemical Service Information Guide.

This guide answers the questions most often asked by our customers.
Welcome to the Ultimate Water Treatment System!

Thank you for allowing us to offer you the ultimate in water treatment for your pool!
Whether you elected our fine chemical service or a more comprehensive full maintenance program, we will do our best to ensure your satisfaction.

We apply only the finest chemicals to your swimming pool including specially blended liquid chlorine as well as other chemicals used to balance and maintain the water. With our service, you will probably notice a marked improvement in water clarity as well as a more comfortable pool in which to swim. You might also notice that we are extremely efficient and will perform all our duties at your pool quickly.

 

Conditioner

We do have a $60.00 start-up fee that includes the proper conditioning of your pool. Thereafter, we have an annual conditioning charge of $60.00. Unfortunately, this policy cannot be offered to customers whose pools fall into the following categories:
-Pools larger than 40,000 gallons; $2.00 per pound for conditioner.
-Pools with excessive water loss; $2.00 per pound of conditioner.

customer-service

Service
We perform our service every week with the exception of Thanksgiving, Christmas and New Year’s weeks. Our personnel will add sufficient chemicals prior to these holidays to ensure that your pool remains fully chlorinated and balanced. Memorial Day, Labor Day and Independence Day are regular service days unless you advise us to skip any of those days.
If you plan a large swim party, call our office the week before and we will add extra chemicals at no extra charge. Remember that there should be no swimmers in the pool for one hour after servicing. (This should be the case when any chemical is added to the water.)

Owner’s Responsibilities customer-service
FILTRATION IS EXTREMELY IMPORTANT. Your filter should be cleaned when the filter’s pressure gauge indicates a 6-8 pound increase in pressure above the clean pressure. The diatomaceous earth filter should be serviced semi-annually, replacing any worn parts and thoroughly cleaning the filter grids. The filter element(s) in the cartridge filter need to be replaced every 3 or 4 years or sooner if indicated. Our recommendation for the amount of time that your filter should be in operation daily is:

Cartridge filter- run 8-10 hours daily

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Cartridge filers have a greater surface area than sand, allowing for fewer clogs and easier maintenance. They run at lower pressure than sand which puts less back pressure on the pump, providing more flow and turnover. Cartridge filters should be cleaned once or twice a season by simply hosing the cartridge element off. Cartridge elements filters trap debris as small as 10 to 15 microns.

D.E. Filters -run 6-8 hours daily

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Diatomaceous Earth (D.E.) is mined and is the fossilized exoskeletons of tiny diatoms. They are used to coat “grids” in the filter housing and act as tiny sieves allowing for the removal of debris as small as 2-5 microns. Once the pressure rises, we recommend a complete disassemble (not backwash) so a thorough inspection of all internal components can be done, replacing any failed parts, reassemble and recharge with fresh D.E. This should be done every 6 months to insure optimum filtration.

Sand Filters- run 10-12 hours daily

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In this method, impurities are extracted from the water using sand to collect and attract the debris as small as 20 to 40 microns. Sand filters must be backwashed (running it in reverse) to unload the water waste.

 

Pool Covers infin3b_large
If you use a pool cover, you should expose the surface of your pool water to the air 50% of the time. Your cover should be pulled back on service days. If it is not we will pull the cover back three or four feet and we will purposely leave it pulled back so that the water can be exposed to the air for several hours.

Solar Systems
If you have a solar system in operative, be aware that 50% or more can reduce the flow of water through the filter. Increase filtration time accordingly. Also, be aware that during our cold season, damage from water freezing and expanding within your panels can occur. To avoid this problem, arrange to drain you solar system prior to freezing conditions each year.

Cloudy Water
This condition is a result of insufficient filtration or an indication of a problem with your filtration system.

Algae 
Because some strains of algae are more resistant than others, please allow us a reasonable period of time to completely eradicate it. The more resistant black algae will turn gray as it starts to die and will eventually disappear. Keeping your pool clean will aid in the treatment of algae.

Eye Irritation eye-irritation eye-irritation

  • Keep your pool clean
  • Take necessary precautions to keep urine out of the pool
  • Swimmers who have been perspiring heavily should shower before entering the pool
  • Do not add fresh water before you swim
  • Follow our recommendations for filtration
  • Keep your filter in good repair
  • Follow our instructions regarding pool covers

Access
Please provide easy access for our personnel. To keep your gate locked, please provide us with a key. Unfriendly dogs should be kept locked up on service days. Because our competitive service charge is based on promptness and efficiency, we do NOT ring doorbells to gain access. Please be certain that your young children are not in the pool while the pool is being serviced.

Products
Should you need a pool cover, a sweep, or any other equipment for your pool, give us a call. It is our policy to offer our customers quality products at very competitive prices. Of course, all products are delivered to you without a delivery charge.
Installation and Repair of Equipment

  • Filters
  • Pumps & Motors
  • Most Automatic Pool Cleaners
  • Timers
  • Heaters
  • Salt Chlorinators
  • Plumbing leaks
  • Filter Cleaning
  • Salt Cell Cleaning

Additional Services
We offer one time pool and filter cleaning services to non-chemical customers and to our chemical customers for an additional fee.
We do pool inspections for you if you are purchasing a property with an existing swimming pool.

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CERTIFIED REPAIR TECHNICIAN

Repair
North Bay Water Services, Inc. is a Certified Warranty Station for Polaris, Sta-Rite, Pentair and Zodiac. Our Repair Technicians are well trained and certified to meet your needs when it comes to the repair or installation of pool equipment. We charge $45 for a diagnostic and estimate on repairs. If we do the job for you, we will deduct that $45 off your bill. NBWS gives our customers a discount on all parts and equipment they purchase from us, with free delivery. You can receive quality work at competitive prices and your satisfaction is guaranteed.

 

Free Pool Service referrals
When you refer any friend or neighbor who lives in our service area to our service, and we will be happy to credit your account with one month’s free chemical service. The new customer must mention your name while scheduling service, and you will receive credit when that customer completes one month’s paid service.

Billing
We bill in advance of service, and payment is due by the 15th of each service month. For instance, we will send out bills at the end of June for July service, and that payment is due July 15th.

 

 

NORTH BAY WATER SERVICES, INC. SERVICING

BENICIA, VALLEJO, FAIRFIELD, VACAVILLE, DIXON, NAPA & ST. HELENA

6180 Egret Court, Suite A., Benicia, C A 94510

SINCE 1981

800-448-0362

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